Frequently Asked Questions

Click here to read more about our Terms & Conditions

1. How long will it take for me to receive the recommended colour schemes?
• Once your completed information has been successfully filed in our system, a soft copy of the recommended colour schemes will be uploaded on your digital dashboard within 7-14 working days.
• You will also receive your parcel which will be delivered to your mailing address within 7-14 working days.
• If you have not received the parcel within the specified time, kindly contact Nippon Paint’s Customer Careline at 1800-88-2663 or email us at customercare@nipponpaint.com.my for further assistance.
2. What items will I be receiving in a complete parcel?
• The Nippon Paint Colour Scheme Professional Service Pack will be accompanied by a Customer Careline Call Card consisting of:
• Printed version of the recommended colour schemes
• Colour Cards
• Paint Vouchers
3. If I require further clarification on the recommended colour scheme, what should I do?
• Please contact Nippon Paint’s Customer Careline at 1800-88-2663 for further assistance or you may also drop us an e-mail at customercare@nipponpaint.com.my.
4. If I am not satisfied with the service, would I be able to get a refund?
• We regret to inform you that there will be no refunds upon confirmation of the Colour Scheme Professional Service.
5. When will I receive the paint voucher? How long will the voucher be valid for?
• The complimentary paint vouchers will be sent together with the parcel, which has a 6-month validity from the date clearly indicated on the voucher.
• Voucher becomes invalid if it is torn, defaced or altered in any manner.
6. What are the Terms & Conditions of the paint voucher?
• Please refer to the Paint Voucher Terms & Conditions here.
7. Why would I need the Colour Scheme Professional Service?
• In just a few clicks of a button, Nippon Paint’s Colour Scheme Professional Service would be able to assist you in choosing the most ideal colour suited for your home or designated spaces.
8. How does the Colour Scheme Professional Service work?
• Subscribe to a package
• Register as a new subscriber or Login as an existing user
• Choose your preferred package:
1. 1 image for RM100 (Rebate RM50 paint voucher)
2. 3 images for RM250 (Rebate RM150 paint voucher)
3. 5 images for RM350 (Rebate RM200 paint voucher)
4. 1 image for RM80 (Rebate RM0 paint voucher)
• Snap and upload your space images
• Upload your space images
• Indicate the type of property and area to be painted
• Choose your preferred colour themes or let our colour expert recommend the colour theme(s) for you
• Get our colour schemes within 7-14 working days
• The soft copy of the colour schemes will be uploaded on your digital dashboard
• Your parcel will be delivered to your mailing address, containing the following items:
1. Printed version of the recommended colour schemes
2. Colour Cards
3. Paint Vouchers
9. I forgot to download the completed colour schemes from my dashboard within the three months period, what should I do?
• All soft copies of the original versions of the colour schemes will be removed from the system after 3 months, and we will not be able to retrieve the required files.
10. How would I know when the colour scheme is completed and uploaded on to the website?
• There will be a tracking system on your account dashboard that will allow you to track the progress of your colour schemes.
11. What if I want to cancel my subscription?
• Once you have subscribed to the Nippon Paint’s Colour Scheme Professional Service, you will not be able to cancel your subscription.